UHY GLOBAL JUNE 2018 FEATURE


While the world’s geopolitical, economic and climatic prospects evolve in a state of constant flux, humankind’s appetite for travel never fades. UHY Global asks how certain destinations manage tourism and assesses its variable impact on the global picture. Nothing, it seems, will dampen our global wanderlust. While we modify our travel habits because of external factors like war, terror attacks, currency fluctuations, natural disasters and generalised crime waves, our urge to explore never diminishes – it simply adapts. The United Nations World Tourism Organisation (UNWTO) says, “Today the business volume of tourism equals or even surpasses that of oil exports, food products or automobiles. Tourism has become one of the major players in international commerce and represents… one of the main income sources for many developing countries.” According to the World Travel & Tourism Council, by 2027, travel and tourism is expected to support more than 380 million jobs globally, which equates to one in nine of all jobs in the world. The sector is expected to contribute around 23% of total global net job creation over the next decade. Total travel and tourism GDP is expected to account for 11.4% of global GDP and global visitor exports are expected to account for 7.1% of total global exports. These numbers reflect the burgeoning global success of tourism. In 2017 international tourist arrivals grew by 7% to reach a total of 1,322 million. Top of the table was Europe, driven mainly by arrivals in southern and Mediterranean Europe which were up by 13%. Asia and the Pacific and the Americas also recorded increases, and Africa and the Middle East have seen growth after a spell of fewer arrivals. A key explanation for tourism’s success in 2017 – projected to keep growing – is a stronger global economy, which is seeing new consumers from developing and established markets embarking on adventures across the world, funded by disposable incomes and driving revenue for airlines, hotels and other providers. Just as the global economy is strengthening, so tourism is also evolving and becoming more complex – influences such as the urgency for sustainable tourism, especially in developing countries, the growing effects of the so-called sharing economy – travel experiences built and managed by individuals rather than hotels and tour operators and driven by technology – and the shift from traditional to more experiential travel are all making their mark. A FUTURE FOR TRAVEL As the balance of power in the world economy continues to shift, the tourist sector will keep feeling the effects. China has seen some impressive outbound growth and is forecast to overtake the US as the largest outbound travel market: countries such as Myanmar and Iran, strongly under the political spotlight, are creating reputations as tourist destinations. The UNWTO’s report Tourism and the Sustainable Development Goals (SDG) – journey to 2030, makes the case for keeping sustainability at the heart of tourism planning. Business, it says, needs to adapt to this reality and change its ways. ‘The role of the private sector and access to financing are paramount to building a more sustainable tourism sector. Long-term competitiveness depends on the willingness to manage industry vulnerabilities and invest in new markets and services such as ecotourism (estimated to be worth USD 100 billion annually), sustainable agriculture, water and energy efficiency.’ Harnessing the sector’s positive contribution to sustainable development and mitigating its worst effects calls for strong partnerships and decisive action by all stakeholders, says the UNWTO. Many influences will come in to play in future – technology, evolving economies, consolidation among service providers (such as hotel chains), climate change, the effects of globalisation. Ultimately though it is the travellers themselves who will shape the future: the power of the consumer will ensure that whatever it looks like, tourism will continue to be part of humanity’s quest for freedom and discovery. LATIN FLOURISH The Americas welcomed 207 million international tourist arrivals in 2017. South America led that growth – arrivals were up by 7%. The upswing in tourist arrivals was evidence of economic recovery in areas such as Brazil, whereas in Colombia the end of hostilities between government and rebels in 2016 heralded a new era of the country as travel destination – exemplified by increases in commodity prices, infrastructure investment and industry accelerated economic growth. In 2017, The Telegraph newspaper in the UK ran a feature titled: 10 surprising destinations where tourism is booming in 2017. Number seven was Uruguay, which the feature described as South America’s fastest growing tourist destination. Sofia Posada, a specialist in tourism and corporate finance at UHY Gubba & Asociados in Montevideo, says the pace and outlook has changed but its contribution continues to be vital. “Tourism represents 7.1% of Uruguay's GDP, generates one in every 15 jobs in the economy and is the main currency-generating activity in Uruguay,” she says. “Tourism generates about 110,000 jobs in Uruguay, with food, transport and accommodation representing 85% of those jobs. It is one of our economy’s most dynamic sectors – behind what the public sector invests to preserve and improve the tourism infrastructure, the private sector plays a fundamental role in making investments to increase the quality of tourism and related services – projects such as expanding our hotel capacity, real estate and other construction activity.” These fluctuations have gone hand in hand with a strong commitment to tourism on the part of the Uruguayan government, preserving and protecting its enviable range of resorts. Aside from niche demand for safaris and bounty hunting that nearly always bears an ‘exclusive’ tag, sub-Saharan Africa was not until fairly recently seen as a mass tourist hotspot. This is changing as the continent continues to build its reputation as one of the world’s fastest growing markets and a great source of potential for visitor income. Travellers looking for new worlds to conquer are eyeing up destinations beyond South Africa and north African countries such as Tunisia, Morocco and Egypt. There is a new mood to Africa and new experiences to match. One such destination is Mozambique. Despite the civil war which ended in 1992 and cyclic natural disasters, the country is blessed with beautiful beaches, natural beauty and abundant wildlife. It is a desirable destination for the luxury traveller and the backpacker. Carlos Sitoe, director general at UHY Sociedade de Ensino e Consultoria Limida (UHY SEC, Lda), in capital city Maputo, is a founder of a higher education college – the Superior Institute of Management and Entrepreneurship, Gwaza Muthini, (ISGE-GM) – which was recently praised by the Governor of Maputo province for its business management training in tourism. Carlos sees a shift from international travellers seeking a more ‘high end’ experience – hotels, formal accommodation and exclusive venues – to holidays that are more immersive, culturally connected and informal. “Twenty or 30 years ago the tourism trade was mainly for international travellers. Today we see a new segment of local tourists, mainly young Mozambicans in search of a cheap break from the city. “Economy and informality are key – instead of patronising the formal hotels and restaurants they seek out our ‘barracas’, casual eateries that have proliferated in Mozambique in recent years. Barracas are catching on with mainstream tourists, causing a shift in the market. They are cheap and reflect the real Mozambique experience.” Such shifts present a challenge for businesses, but one Carlos believes they are prepared to adapt to. “The government can’t challenge this new development because it brings jobs into the economy.” Overall, tourism is a vital but mixed blessing. “It provides jobs, taxes and commerce and infrastructure, but over-visiting can damage protected areas, as can a pressure to develop. Certain operators want to build or maintain an ‘exclusive’ designation for their resorts which can cause friction with locals who don’t want to be excluded.” EUROPEAN CONTRASTS – SPAIN AND POLAND SPAIN – TITAN OF TOURISM With its glorious climate, vibrant culture and heritage, relaxed, easy vibe and remarkable natural beauty, Spain is unbeatable in terms of sheer pulling power. Miriam López Jadraque, national marketing director of UHY’s member firm in Spain, UHY Fay & Co notes that the total contribution of travel and tourism to Spain’s GDP was USD 167.9bn (EUR 158.9bn), 14.2% of GDP in 2016, forecast to rise by 1.8% pa to USD 207.6bn (EUR 196.5bn), 15.0% of GDP in 2027. “For the second time in a row, Spain’s tourism sector ranked as most competitive in the world, according to the World Economic Forum. Plus research by CaixaBank (2017) shows that tourism accounts for 16% of Spain’s GDP,” she says. “The total contribution of travel and tourism to employment (including the effects of investment, supply chain and induced income impacts), was 2.6m jobs in 2016 (14.5% of total employment). By 2027, it is forecast to support 2.9m jobs, an increase of 0.9%.” Here too, the sector is becoming more informal and bespoke to travellers’ needs. Miriam says, “According to the National Statistics Institute (INE), in July 2017 nearly 7.6 million tourists travelled without a package, representing a year-on-year rise of 18.6%.“ New technology poses a challenge for the labour market and regulatory framework, with companies like booking.com, AirBnB and TripAdvisor all major contributors. Miriam says, “Emerging technologies have opened the door to companies operating in the digital arena, which have changed part of the industry value chain. The ‘internet of things’, mobile robotics and artificial intelligence have the potential to further revolutionise the sector. Digitisation has ushered in greater visibility and accessibility for the sharing economy, which will expand the range of goods and services available.” POLAND – ON THE RISE FOR 2018 Poland’s reputation as a tourist destination is a more niche and recent story than Spain – but that does not make it any lesser a destination, as growing numbers of visitors each year will testify. According to Roman Seredyński, managing partner, UHY ECA Group, tourism is booming like never before, with significant benefits for business growth. “Poland’s unique recent history is a big draw for many looking for a European experience that is a bit different,” he says. “Tourism has a big impact on business, particularly in places like the old cities - Cracow, Wrocław and Warsaw. The seaside in the north is growing more popular while the south offers unrivalled attractions such as the Tatra Mountains and the beautiful Zakopane city.” Poland has been growing so much as a tourist destination recently that the city of Gdansk was named as number one on Trip Advisor’s Top Destinations on the Rise for 2018. Not a surprise, says Roman: “Gdansk is a beautiful city with a wonderful old town, plenty of museums and places of interest plus its history of Solidarność (Solidarity) and Lech Wałęsa, an important symbol in the demise of communism. “Its location by the Baltic Sea means you can visit the old town and spend part of your holidays on the beach. Gdansk is connected with two other important cities – Sopot and Gdynia. Sopot is the most popular place at the seaside in Poland with a very old and beautiful pier with wide beaches. About 60 kilometres from Gdansk is Malbork Castle, which is an unforgettable historic fortress, one that compares with such places as the Tower of London or the castles of the Loire.” The benefits for people who live in these tourist cities and beach destinations are numerous: “Local people have the opportunity to earn money in the service industries like hostels, hotels, apartments, sport, restaurants and pubs,” says Roman. “It has significantly changed and enriched the local economy.” TOUR OF VIETNAM Vietnam is blessed with staggering natural beauty, exciting megacities and an open, friendly culture. Evidence of its recent history – the conflict with the USA – and its earlier colonial ties with France are abundant, providing endless talking points and fascinating day trips and tours. The promotion of tourism is enshrined in government policy. Hardly surprising, says Thanh Nguyen, partner at UHY Auditing & Consulting Co Ltd, when tourist spending currently accounts for 7.5% of the country’s GDP in 2017 (approximately USD 23bn). “The government has created numerous initiatives to support tourism. They even changed the tourist tag from Hidden Charm to Timeless Charm to make us more of a destination for international travellers.“ Growth has been phenomenal. International tourist arrivals to Vietnam reached 12.9 million in 2017 – compared to 250,000 in 1990. For the first time Vietnam is listed with one of the world’s highest tourism growth rates, ranked sixth out of the top 10 destinations and first in Asia (UNWTO). “Vietnam is adapting its strategy,” says Thanh, “from bringing tourists in to addressing their needs and expectations. We are on a mission to encourage tourists to come back to Vietnam, rather than single visits. So we’ve also started to impose a sustainable development concept for the sector.” “We are creating new tourism experiences – sea resorts, islands, eco-tours, spiritual tours, cultural tours, sports and more business products such as MICE (meetings, incentives, conferencing and exhibitions).” AZERBAIJAN – BAKU TO THE FUTURE Azerbaijan’s tourist industry has also seen heavy government investment. Nestled in the crossroads of some of the key arteries of travel, such as the transcontinental Silk Road and also the south-north corridor, the country is a treat for travellers in search of something different. It borders Iran, Russia, Georgia, Armenia, Turkey, and has a coastland with the Caspian Sea. Azerbaijan is blessed with nine climates – giving it currency as a summer and winter destination. “Azerbaijan had an intensive period of tourism and economic development in the early 2000s which laid the foundation for integration into the international tourism market,” says Afig Israfilov, audit and assurance partner at UHY AZAUDIT LLC in Azerbaijan’s capital Baku. That yielded exciting new opportunities for Azeri tourism, cultural and sporting. The Walled City of Baku became a UNESCO World Heritage site in 2000; Eurovision was hosted in Baku in 2012; Azerbaijan hosted the European Games in 2015 and the Islamic Solidarity Games in 2017; and 2016 saw Azerbaijan become the latest addition to the Formula One calendar, with capital city Baku hosting the fastest street circuit in Formula One racing. These events have had an extraordinary effect on tourism, creating new opportunities to increase the flow of visitors from all over the world, as well as a powerful impetus to the development of domestic tourism. Our UHY expert contributors to this article are listed in alphabetical order below, including contact details. For more information about UHY's capabilities, email the UHY executive office: info@uhy.com Afig Israfilov Audit and assurance partner, UHY AZAUDIT LLC, Azerbaijan Afig Israfilov’s extensive expertise includes financial accounting, planning and control, and corporate and direct taxation. At UHY AZAUDIT LLC, which joined UHY in 2011, Afig oversees business development, marketing and training. afig@azaudit.az +994 12 598 2070 www.azaudit.az Miriam López Jadraque National marketing director, UHY Fay & Co, Spain With over 18 years’ experience in marketing, sales and business development, Miriam oversees UHY Fay & Co’s marketing and communications – including strategic planning, PR and relations with key media players. She is a member of UHY’s Ambassador Firm Programme and is helping organise 2018’s UHY Annual Congress in Madrid. mlj@uhy-fay.com +34 952 76 40 65 http://www.uhy-fay.com Thanh Nguyen Partner, UHY Auditing & Consulting Co Ltd, Vietnam With many years’ tax advisory experience in banking, insurance, real estate, global software development and for NGOs, Thanh Nguyen’s expertise is valued by clients of UHY Auditing & Consulting Co Ltd, one of Vietnam’s top ten accountancy firms. thanhnt@uhyvietnam.com.vn +84 24 3555 2088 http://www.uhy.vn/vi Sofia Posada Corporate finance specialist, UHY Gubba & Asociados , Uruguay Specialising in corporate finance, Sofia has been part of the team at UHY Gubba & Asociados for four years now, previously having worked with IT security firm Panda. Her considerable expertise includes integral financial consultancy, valuations, conjuncture reports, risk and specialised reporting information. sposada@uhygubba.uy +598 2 915 58 07


DIRECTION OF TRAVEL


http://www.uhygubba.uy Roman Seredyński Managing partner, UHY ECA Group, Poland Roman is managing partner at UHY ECA Group which joined UHY in 2015 and is one of Poland’s top 10 audit companies. Roman’s expertise includes mergers and acquisitions, analysis of financial statements


and hedging. He is a black belt and former Polish champion in karate kyokushin, a contact martial art. roman.seredynski@uhy-pl.com +48 32 376 41 40 www.uhy-pl.com Dr Carlos Sitoe Managing partner, UHY Sociedade de Ensino e Consultoria Limida (UHY SEC, Lda), Mozambique Originally auditor at KPMG Mozambique, Carlos was head of finance at WWF MCO and a financial management advisor in Kenya. In 2010 he returned to Mozambique, creating a higher education college and founding SEC, Lda, which joined UHY in 2016. Carlos’ Superior Institute of Management and Entrepreneurship – Gwaza Muthini (ISGE-GM) has tourism as one of its main disciplines. uhy.sec@uhy-mz.com +258 84 953 8943


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